Refund policy

🔄 KBAYO.com Return & Exchange Policy

1. 30-Day Return & Exchange Window

We offer a 30-day exchange policy, effective from the date your order is marked as delivered. Due to the intimate nature of our products, we accept exchanges, or provide store credit if you haven’t yet selected a new item.

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2. Eligibility Criteria

To qualify for an exchange or store credit:

• Items must be unworn, unused, with original tags attached

• Must be returned in the original packaging

• Proof of purchase (order number or receipt) is required

• Items must be free of stains, odors, or any signs of wear

Items returned in a non-compliant condition may be refused or subject to a restocking fee.

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3. How to Request a Return or Exchange

The fastest and preferred way to contact us is via the Live Chat on our website during business hours.

Alternatively, you can email us at info@kbayo.com with your order number and reason for return. If your request is approved (for U.S. domestic orders), we will:

• Provide a prepaid return shipping label

• Include instructions for sending your item back

⚠️ Do not send items back without authorization. Unauthorized returns will not be accepted or refunded.

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4. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please reach out to us immediately via Live Chat or info@kbayo.com. Include your order number, a description of the issue, and clear photos so we can resolve it promptly.

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5. Non-Returnable Items

Only the following items are not eligible for return or exchange:

• Gift Cards

• Sale or Clearance Items

All other eligible products may be returned for exchange or store credit in accordance with the terms above.

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6. Exchanges

If you’re unsure about your replacement item at the time of your return, we’ll issue store credit so you can decide later.

If you already know what you’d like, we recommend:

1. Requesting a return.

2. Once approved and received, placing a new order for your desired item.

This ensures faster processing and helps guarantee product availability.

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7. Refunds (If Applicable)

In limited cases, a refund may be approved instead of store credit. If so:

• You will be notified once your item is received and inspected

• If approved, a refund will be issued to your original payment method

• Please allow your bank or credit card company additional time to post the refund

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8. Need Help?

📲 Live Chat on KBAYO.com is the quickest way to get support

📧 Or email us at info@kbayo.com

We’re here to help and ensure you have a great KBAYO experience.